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Global IT Service Management (ITSM) Software Market Overview and Analysis of ServiceNow, Atlassian, Ivanti (HEAT Software), IBM, CA Technologies, BMC Software, ASG Software, Axios Systems, SAP, Cherwell Software, Micro Focus (Formerly HPE), Freshworks, Ultimo Software, Epicor, TOPdesk, Samanage, Agiloft Service, Symantec, SysAid, SolarWinds, Autotask and more

IT Service Management (ITSM) Software is a suite of tools and applications designed to help organizations improve the quality and efficiency of their IT services. This software is used in IT departments, customer service departments, and other businesses to manage the delivery, design, and maintenance of IT services and other support functions.

The majority of the growth in this market can be attributed to companies’ need to stay competitive in the era of digital transformation. Additionally, an increased focus on customer experience, cost management, and automation is driving investments in ITSM software and services. The market is projected to witness a compound annual growth rate of 11.3 percent over the forecasted period. The demand for ITSM software solutions is growing around the world due to the need for organizations to adhere to regulatory compliance and stay up-to-date with the demands of the marketplace.

The majority of market growth is expected to come from the Asia-Pacific region. Rapid growth in digital transformation over the past several years has resulted in strong demand for automation and customer-centric services, driving the need for better IT service management solutions. Developing countries in the region, such as India, China, and Indonesia, are projected to lead in terms of growth due to a rising number of small- and medium-sized businesses adopting advanced technologies, such as cloud computing, mobility, and artificial intelligence.

The global IT Service Management (ITSM) Software market was valued at US$ 3177.4 million in 2022 and is anticipated to reach US$ 5358.3 million by 2029, witnessing a CAGR of 9.1% during the forecast period 2023-2029. The influence of COVID-19 and the Russia-Ukraine War were considered while estimating market sizes.

A detailed market research report on Global IT Service Management (ITSM) Software Market available at:

This report aims to provide a comprehensive presentation of the global market for IT Service Management (ITSM) Software, with both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding IT Service Management (ITSM) Software.

ServiceNow and Atlassian are the top 2 players of IT Service Management (ITSM) Software, with about 42% market shares.

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Release by:

Shirish Gupta

Marketing Manager

The Market Reports

Call: +1-631-407-1315 / +91-750-729-1479