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Significant improvements to airline refund policies: relief for fly travellers from the DGCA – Details

The Directorate General of Civil Aviation has come out with a clarification on the guidelines for refund and cancellation on commercial flights. The DGCA has cleared the air and stated that there were no exemptions from cancellation charges.

Changes in airline refund rules are also likely to benefit air travellers, as they will be able to claim their money back if the airline fails to comply with the baggage allowance norms. The move by DGCA is expected to benefit around 3 million passengers per year who were forced to return their tickets for lack of space in their luggage or because it was oversized, unclaimed or damaged.”

Airlines operating on the Indian subcontinent are allowed to credit customers for ticket and cancellation fees. The airport operator shall have a duty to screen all non-Indian nationals who arrive in Delhi, Mumbai and Chennai airports from Pakistan, Bangladesh, Sri Lanka and Nepal.